This course offers a complete business product and perspective aimed at the professional development of Front Line Managers, Front Line Staff or Supervisors in the area of Customer Service. It enhances the current knowledge and skills in key customer service areas, and provides a framework for continued learning and development.

• Professional Customer Service
• Effective Communication Skills - Building Rapport
• Creative Problem Solving/ Understanding Human Behaviour
• Handling various types of customers
• Telephone skills and techniques
• Team Dynamics