Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain the power to get things done. This first course in Effective Business Communication focuses on developing effective writing, speaking and presentation skills.

This will be examined and practiced especially in memoranda, letters, reports, in class presentations etc.; and, an opportunity will be provided for each delegate to address their current style of communication and understand the level of effectiveness they are currently using. The course comprises of six (6) sessions.

Session 1:
The Process of Communication - An Introduction

• Definition
• The nature and function of communication
• Methods of communication and communication skills
• The communication cycle and barriers
• Effective Listening - Telephone
• Non-verbal Communication

Session 2:
Written Communication - Structuring the message

• Language, style, tone, grammar
• The business message
• Positive Communication
• Structure and Layout of: letters, memoranda, circulars and sales letters
• Exercises (Practical)

Session 3:
Written Communication - Reports

• The purpose of reports
• Structure and layout of reports
• Practical application: letter (in class), memoranda and report
• Summaries, roles

Session 4:
Effective Meetings

• The purpose of meetings
• Meeting documentation: notice, agenda and minutes
• Presentation of meeting
• Preparation for Week 5 (Effective Seminars, Conferences and Presentations) - A theoretically- and practically-based session
• Interviews

Session 5:
Effective Seminars, Conferences and Presentations

• Purpose, audience, structure and style
• Preparing you presentation
• Developing presentation skills

Session 6:
Presentations and Evaluations

• Practical Application: In-class Presentations
• Peer Evaluations