Office Administration
 

For Managers & Administration Professionals

This course develops skills, helping managers, executive assistants, administrative assistants, secretaries, support staff, or anyone responsible for coordinating, managing, or being an effective member of an office team, to have a "take-charge" approach to better manage multiple bosses, manage multiple priorities and meet deadlines.

Upon completion of this course, participants will know:

  • The Changing Role of the Secretary / Office Administrative Officer
  • How to improve communication / organisational skills
  • How to handle office procedures more effectively
  • The use and impact of IT in the office environment
  • The value-added service to be provided, to assist Managers in meeting established objectives

Session 1:
Office Administration

  • The changing Traditional Office
  • Trends in Administrative Office Management
  • The Administrative Office Manager, Roles and Responsibilities
  • Overview for the New Administrative Assistant
  • Your Workstation

Session 2:
The Role of the Professional Secretary

  • The Secretary's Role
  • The Secretary's Qualities
  • The Secretary's Function
  • Daily Routine of the Secretary

Session 3:
Information Technology

  • Information Systems
  • Information Technology
  • Management Information Systems
  • Computer Systems
  • Components of a Computer System
  • Internet / Intranet

Session 4:
Office Machines, Telecommunications Equipment and Communication Services

  • An Introduction to Office Machines
  • Telecommunication Equipment
  • Multimedia Equipment
  • Telephone Etiquette Tips and Usage
  • Voice Mail Etiquette
  • Reception

Session 5:
The Communication Process and Office Communication Network

  • The Communication Process
  • Office Communication Networks
  • Factors influencing choice of Office Communication method

Session 6:
Correspondence and Written Communication

  • Correspondence
  • Business Letters
  • The Body of the Letter
  • Parts of the Business Letter
  • Styles in Letter-Writing
  • E-mailing and E-mail Protocol

Session 7:
Other Written Communication

  • Business Correspondence, Reports and Forms
  • Types of Reports
  • Documenting Sources
  • Press Releases

Session 8:
Keeping Accurate Records

  • A Critical Duty
  • Basic Filing Systems
  • File Cabinets

Session 9:
Meetings

  • Antomy of Meetings
  • Common Features of all Meetings
  • Types of Meetings
  • Minutes
  • Conferences

Session 10:
Health, Safety and Security in the Office

  • Health and Safety in the Office
  • Office Ergonomics
  • Data Security