Managing People in Global Markets

Major global companies have been the principal agents of globalisation of the market and indeed the world. These companies draw on many resources from managerial talent, to technological know-how, to favourable market conditions. One of their major resources is their workforce. The main objective of this course is to examine how global companies go about managing their multicultural workforce, what complications they may encounter in doing so and how they might deal with these complications. The course also discusses other strategic and managerial issues that have a bearing on global employee management.

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Human Resource Management


This programme is aimed at professional managers, both those already working in the field of 'people management' and those who see their careers developing in that direction. The programme is designed to help managers develop the strategic, functional and personal competences required to meet the increasingly demanding roles of HR, whatever their present level of experience.

The programme is structured to reflect the roles now demanded of the HR professional:

  • Strategic partner – working to align human resources with business strategy.
  • Change agent – managing change processes to increase the effectiveness of the organisation.
  • Administrative expert – working to improve organisational processes and deliver basic human resource services.
  • Employee champion – listening and responding to employees' needs.

In addition to core HR concepts and techniques, the programme addresses the increasingly important interfaces between HR and other key business functions, including marketing and communications, information and communications technologies and knowledge management. Managing across these interfaces is seen as an important way in which HR can meet the key strategic aims of organisations.

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