The Professional Certificate in Supervisory Management

To provide supervisory level personnel (supervisors, potential supervisors, and professional level staff) with knowledge and skills required for effectively carrying out their responsibilities.  The course develops a personal awareness, as well as an awareness of the people, activities, and management issues involved in achieving results in a challenging and dynamic work environment.  The programme further focuses on developing skills through practical activities such as structured exercises, group discussions, and case studies.  It concentrates on the leadership actions for developing a team but also includes the key management skills of decision making, problem solving, performance analysis, conflict management, motivation and presentation. Upon completion of this course, participants will be able to:
•    Understand the role of the supervisor.
•    Identify various leadership styles and which style to apply.
•    Understand the difference between leadership and management.
•    Recognize the most effective way to transition from employee to supervisor.
•    Identify barriers to effective communication.
•    Understand the planning process and how to schedule.
•    Provide effective feedback on performance.
•    Prioritise work/projects.
•    Link objectives with the organization.
•    Understand team basics, team facilitation, and team development.
•    Understand the coaching process and the key skills required.
•    Prioritise work/projects.
•    Link objectives with the organization.
•    Understand team basics, team facilitation, and team development.
•    Understand the Employee Performance Appraisal process.  
•    Practise making management presentations
•    Increase your confidence to lead

Programme Content

Session 1         The Role of the Supervisor

• The Work of Supervision/The Supervisory Function
• The responsibility of Supervision (technical/conceptual/human)
• Styles of Supervision and Effectiveness of Style

Session 2         Managing Effectively

• Planning Projects and Activities (Forecasting)
• Administering Company Policy (Operational processes/procedures)
• Measuring and Controlling Performance

Session 3         Organizing

• Definition, Meaning, Scope
• Basic Steps/Basic Elements
• Centralization/Decentralization and Delegation
• Responsibility/Accountability/Authority

Session 4         Motivating and Leading Staff

• Nature of Motivation (Negative/Positive)
• Leadership - Communication and Interpersonal Skills
• Dealing with Conflict and Stress
• Encouraging Peak Performance - Teams

Session 5         Being Personally Effective

• Controlling - The Concept
• Problem Solving - Three Considerations
• Planning/Controlling/Decision Making Strategies
• Mechanisms of supervisory control

Session 6         Time Management and Performance Control              

• List ways to do the same task in less time
• Demonstrate time management strategies

Session 7         Techniques for Problem-solving and Decision-making           

• Develop critical thinking skills
• Use the PAID Model of problem solving.

Session 8         Employee Performance Appraisal      

• Critically analyze metrics
• Use performance appraisals to enhance employee performance

Session 9         Team Building for Enhanced Productivity      

• Gaining control over processes by removing ineffective processes
• Enhancing employee understanding of the work place
• Increasing engagement in the workplace

Session 10       Advanced Interpersonal and Leadership Skills

• Advanced techniques of interpersonal communication
• Maximize critical leadership skills
• Acting with integrity through valuing who you are

Registration Information

• Registration for all Corporate Training courses can be done at the Champs Fleurs, Port-of-Spain, Trincity or San Fernando Campus.
• Payment of fees can be made by linx, credit card or cheque. SBCS is now CASH FREE!
• An administration fee of $100.00 is payable on all registrations.
• A late fee of $20 will apply on registrations within 1 week of commencement of class.
• A Certificate of participation is awarded to each participant upon satisfying 80% attendance of classes and/or any exam or course-work assigned by lecturer.
• Please note that all information is subject to change.  It is advisable to confirm all information before registration.

Schedule