The Professional Certificate in Office Administration

This course develops skills, helping Managers, Executive Assistants, Administrative Assistants, Secretaries, Support Staff, or anyone responsible for coordinating, managing, or being an effective member of an office team, to have a “take-charge” approach to better manage multiple bosses, manage multiple priorities and meet deadlines.  Upon completion of this course, participants will understand:

•    The changing role of the Secretary/ Office Administrative Officer
•    How to improve communication / organisational skills
•    How to handle office procedures more effectively
•    The use and impact of IT in the office environment
•    The value-added service to be provided, to assist Managers in meeting established objectives

Programme Content

Session 1         Office Administration

• The Changing Traditional Office
• Trends in Administrative Office Management
• The Administrative Office Manager, Role and Responsibilities
• Overview for the New Administrative Assistant
• Your Workstation

Session 2         The Role of the Professional Secretary

• The Secretary's Role
• The Secretary's Qualities
• The Secretary's Function
• Daily Routine of the Secretary

 Session 3        Information Technology

• Information Systems
• Information Technology
• Management Information Systems
• Computer systems
• Components of a Computer System
• Internet / Intranet

Session 4         Office Machines, Telecommunications Equipment and Communication Services

• An introduction to Office Machines
• Telecommunication Equipment
• Multimedia Equipment
• Telephone Etiquette Tips and Usage
• Voice Mail Etiquette
• Reception

Session 5         The Communication Process and Office Communication Networks

• The Communication Process
• Office Communication Networks
• Factors Influencing Choice of Office Communication method

Session 6         Correspondence and Written Communication

• Correspondence
• Business Letters
• The Body of the Letter
• Parts of a Business Letter
• Styles in letter writing
• E-mailing and E-mail Protocol

Session 7         Other Written Communication

• Business Correspondence, Reports and Forms
• Types of Reports
• Documenting Sources
• Press Releases

Session 8         Keeping Accurate Records

• A Critical Duty
• Basic Filing systems
• File Cabinets

Session 9         Meetings

• Anatomy of Meetings
• Common Features of all Meetings
• Types of Meetings
• Minutes
• Conferences

Session 10       Health, Safety, and Security in the Office

• Health & Safety in the Office
• Office Ergonomics
• Data Security

Registration Information

• Registration for all Corporate Training courses can be done at the Champs Fleurs, Port-of-Spain, Trincity or San Fernando Campus.
• Payment of fees can be made by linx, credit card or cheque. SBCS is now CASH FREE!
• An administration fee of $100.00 is payable on all registrations.
• A late fee of $20 will apply on registrations within 1 week of commencement of class.
• A Certificate of participation is awarded to each participant upon satisfying 80% attendance of classes and/or any exam or course-work assigned by lecturer.
• Please note that all information is subject to change.  It is advisable to confirm all information before registration.

Schedule