Training and Development
SocSciD Social Science
This course aims to produce a group of leading-edge practitioners who have mastered the full range of theoretical and practical knowledge necessary for the conduct of their research and professional activities at the highest level. Using specifically designed materials you will gain a horough grasp of the theoretical foundations of research. This will include advanced theory from a number of different social science disciplines, e.g., sociology; economics; management science; the psychology of learning; sociology of education and education and training policy. More
Psychology & Emotional Intelligence for Business Professionals
This course is a study of the application of psychological principles and procedures in business and industry settings. Consideration is given to topics such as selection, placement, employee motivation, morale, and leadership. More
The Professional Certificate in Supervisory Management
To provide supervisory level personnel (supervisors, potential supervisors, and professional level staff) with knowledge and skills required for effectively carrying out their responsibilities. The course develops a personal awareness, as well as an awareness of the people, activities, and management issues involved in achieving results in a challenging and dynamic work environment. The programme further focuses on developing skills through practical activities such as structured exercises, group discussions, and case studies. It concentrates on the leadership actions for developing a team but also includes the key management skills of decision making, problem solving, performance analysis, conflict management, motivation and presentation....More
The Professional Certificate in Office Administration
This course develops skills, helping Managers, Executive Assistants, Administrative Assistants, Secretaries, Support Staff, or anyone responsible for coordinating, managing, or being an effective member of an office team, to have a “take-charge” approach to better manage multiple bosses, manage multiple priorities and meet deadlines. Upon completion of this course, participants will understand:• The changing role of the Secretary/ Office Administrative Officer• How to improve communication / organisational skills• How to handle office procedures more effectively• The use and impact of IT in the office environment• The value-added service to be provided, to assist Managers in meeting established objectivesMore
Professional Customer Service Training - Maximising Customer Satisfaction
Course Objectives: To offer a complete business product and perspective aimed at the professional development of Front Line and Managers or Supervisors in the area of Customer Service To enhance your current knowledge and skills in key customer service areas To provide a framework for continuous learning and development More
